Frequently Asked
Questions

Most residential installations take 2–4 hours from arrival to walkthrough. This covers removal and disposal of the old unit, new unit installation, all plumbing/gas/electrical connections, venting, and full startup testing. Commercial installs vary based on scope.

Yes — we stock all of our most popular Navien and Bradford White units in our Reno warehouse. Depending on your location and the time of your call, same-day service is often available. Call (775) 261-8565 for availability.

Yes. All installations are permitted and code-compliant. We handle the paperwork. You get a clean inspection record on your home or facility.

Always. Removal and responsible disposal of your existing water heater is included in every installation. No extra charge.

We are a Navien Certified Installer for tankless water heaters, and an Authorized Bradford White Dealer for traditional storage tanks. We chose these two brands because we trust them to perform for our customers long-term.

Possibly. Tankless units require a larger gas supply line and different venting than a standard tank. We assess your existing infrastructure during the quote visit and include any necessary upgrades in the full project scope.

Yes. NV Lic #49317A · CA Lic #1054103. Every technician is licensed, background-checked, and covered by full liability insurance.

Since 1993 — over 30 years. We've installed more than 15,000 systems throughout Northern Nevada and have seen virtually every scenario and challenge a home or commercial installation can present.

Usually yes, though we'll recommend whether a direct replacement or an upgrade makes more sense given your unit's age and condition. We carry current Bradford White and Navien models.

It depends on the unit type, size, and your existing infrastructure. Traditional Bradford White tank replacements start at a lower price point; Navien tankless installations require a higher upfront investment but generate significant long-term savings. The best way to get an accurate number is to request a free quote — we'll give you a flat-price estimate with no hidden fees.

20 years or more with proper maintenance — roughly twice the lifespan of a traditional tank. Navien's heat exchangers are built for longevity, and their self-diagnostic system alerts you when service is needed.

Varies by model — typically 6 years on the tank and 1 year on parts for residential units, with 8–12 year options available on premium models. As an Authorized Bradford White Dealer, we register the warranty for you at installation.

Yes, for repairs and diagnostics. However, for full replacements, we install Navien and Bradford White exclusively. We don't install third-party equipment we can't stand behind.

Annual inspection and flushing is recommended for tank units. Tankless units benefit from annual descaling — especially important in Northern Nevada where hard water is common. Ask about our maintenance plans.

Yes. Qualified customers can finance a new system at a low monthly rate. Ask for current terms when you request your quote.

We serve the greater Reno/Sparks area, Dayton, Fernley, Carson City, Minden/Gardnerville, and Fallon. With three offices across Northern Nevada, we cover a wide service area. Call us to confirm coverage at your address.

Yes. We hold California Contractor License #1054103 and service communities in the Lake Tahoe area and nearby California communities.

For installations, no — our quote visits are free. Call for current service and repair diagnostic pricing.

Call us immediately at (775) 261-8565. We treat failed water heaters as emergencies and will prioritize your call. In most cases we can install a new unit same-day or the following morning.

Saturday appointments are available. Call ahead to confirm weekend availability for your location.

Call us at (775) 261-8565 or submit the form on our Contact page. We respond within one business hour during regular hours.