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A water heater is only as good as its installation. Our Navien-certified technicians handle every step from removal to final calibration.
Traditional tanks heat and re-heat a full tank of water around the clock — even at 3am when nobody's home. Tankless units heat water instantly only when a tap opens.
A flow sensor detects water movement and instantly signals the burner to fire.
Cold water passes through a heat exchanger and exits at your target temperature in seconds.
The burner shuts off immediately. Zero energy used. Zero standby loss. Until the next time.
Yes — if it's properly sized. We calculate your home's peak demand (simultaneous showers, appliances, etc.) and select the right Navien model. Most homes use the NPE-180A or NPE-240A. Commercial properties may use multiple cascaded units.
Possibly. High-efficiency tankless units require a larger gas supply line than a standard tank. We assess your existing line during the quote visit and include any necessary upgrades in the project scope.
Absolutely. As a Navien Certified Installer, our installations qualify for full manufacturer warranty coverage — typically 15 years on the heat exchanger, 5 years on parts.
Most residential tankless installs take 3–5 hours. This includes removing and disposing of the old unit, installing the new unit, making all connections, setting up venting, and performing full startup and testing.
Annual descaling is recommended, especially in Northern Nevada where hard water is common. Navien units have self-diagnostic systems that alert you when service is needed. We offer maintenance plans.
Yes — Navien's built-in recirculation pump (on NPE-2 series) keeps hot water in the lines so it arrives at distant taps within seconds, not minutes.
The NPE is a dedicated water heater. The NCB is a combination unit that also heats your home via a hydronic system — two systems in one. We'll recommend based on your setup.
Yes. Qualified customers can finance a new Navien system from a low monthly payment. Ask us about current terms when you request your quote.
Navien-certified installation. All units in-stock in our Reno warehouse. Same-day service often available.